HOW TO: Reset your RockSolid password (RockSolid SaaS)

Reset your Password - With RockSolid Access

If you have access to the RockSolid portal, you can reset your password from your user profile page.  To do this click the user icon at the top of the screen.

Within you profile page specify your new password and repeat to confirm the password.

Passwords must meet complexity requirements to be valid.  If you receive an error updating your password, please increase the password complexity by the use of capitalisation and numeric or non-standard characters.

Reset your Password - No RockSolid Access

If your password expires or is locked out, and you cannot log into the RockSolid application you will need to contact the RockSolid support team.  This is a 24/7 support team and they will reset your password within a few minutes.  Once reset, your will receive a temporary password link via email, after which you can login to RockSolid and set your permanent password.




Have more questions? Submit a request


Please sign in to leave a comment.